Satechi products are designed to comfortably integrate into a customer’s daily life. The company manufactures products that are made from quality materials and which are backed by warranties, and with a guarantee to customers that they will be fully satisfied with the products. As new operating systems are coded, software updates are released, and therefore new devices are invented. Hence, the company is always adapting its products to be compatible with these new devices. The products are divided in the following groups for convenient online shopping by the company’s products: Bluetooth products, Smart Pointers, Smartphone and Tablets Accessories, Office Products, Computer Accessories, and Camera accessories.
Satechi is a company comprising a sleek of audio, Bluetooth, Smartphone, tablet, camera, and office accessories that ensure that a customer is connected in the most attractive, affordable, and efficient way. The company was established in 2005 with a single mission to help people live efficiently and with a belief that everyone is getting connected. With more than 10 years in business and headquarters located at 5482 Complex Street, Suite #110 San Diego, CA 92123 in the United States, the company has been helping customers get connected so that they can focus on the things that are most important to them.
There are mixed reviews and customer feedback about Satechi although majority of reviews are positive. While majority of customers are impressed with the store’s products and services, few are disappointed for one reason or another. The company boasts of very positive reviews and feedbacks at Amazon and eBay. A customer applauds a Satechi product, “Much better sound than I expected - While it does not offer too much bass it does have a clear frequency response across the range.” Another one adds, “I bought this unit with a specific purpose in mind using the RDS functionality. I just received this unit yesterday and it is pretty impressive considering the low costs and RDS functionality.”
However, a customer laments, “Why on earth would you assume the manufacturers think you're going to use it at night in a dark hotel room?” Despite of the few negative comments, the company is still strong in terms of positive customer feedbacks from the consumer websites, this proves that Satechi makes all efforts in ensuring that all its customers are fully satisfied.
Satechi is not a Better Business Bureau rated company. The company also has not received BBB’s accreditation. With regard to Better Business Bureau rating, it is therefore not possible to ascertain Satechi’s credibility and trustworthiness. However, any company has no obligation by law to be BBB rated or accredited. Moreover, Satechi not received any known product or service standard accreditation or certificate. However, it has received relatively positive reviews and customer feedbacks although this does not give a clear picture of the store’s credibility and trustworthiness.
According to Alexa report, a customer who uses Amazon technology at Checkout, his order is secure and backed by Amazon's A-to-Z Guarantee which guarantees your purchase, the condition of the item you buy and its timely delivery. However, Alexa has ranked Satechi at position 301,374 among the global domains and the site is said to worth $37,228 USD (the calculation is powered by WebsiteAnalysis). Moreover, the site has 23 sites linking in. However, the average load time of the site is not currently available.
Under WebsiteInhub, Satechi is estimated to be at least having page views of 1,682 Pages per day and 561 unique visitors per day that have total potential advertising revenue of $40 USD per day. In SEO perspective, Satechi has a medium Google PageRank of 510 and have similar traffic ranks to www.futanaripalace.com, www.cashinflow.biz, www.ibooks.ae, and www.efi.fr.
Satechi Company is relatively low in terms of social media presence, putting in mind that the company has been business for the last 10 years. Despite of this, the company can be found on Facebook, Twitter, and YouTube. On its Facebook fan page, the company has 4847 likes and 11 talking about it. The page is updated relatively occasionally with information about new products that they have introduced in the market. More so, the account is used by the company to give feedbacks to complaints relayed from its customers. On its Twitter account, Satechi has a following of 415 fans and they also make a fan base of 646 to other Twitter accounts. The main uses of and updates of their Facebook account is also applied on their Twitter account. Moreover, the company uses their YouTube account (which has 523 subscriptions) to display visual help to customers on how to use a particular product the correct way.
Satechi collects personally identifying information from its customers. However, the company does not sell, trade, or otherwise shares the customer’s personal information to any other third party other than the courier companies who solely uses it for order delivery procedures. The collected personal data from customers are only used for customer order fulfillments, administer and enhance the site and services and for delivery purposes.
The company is also COMODO Secured which has validated and authenticated Satechi. Moreover, SARIANA LLC holds a website identity assurance warranty of $250,000. This means that a customer is insured for up to $250,000 when relying on the information provided by IdAuthority on this site.
Under Google Safe Browsing, Satechi is not currently listed has suspicious neither does it appear to function as an intermediary for the infection of any sites. The site has not hosted any malicious software for the last 90 days.
The pricing strategy of Satechi Company is in such a way that all the end benefits are given to the customer and at the same time maintaining the company goals of achieving greater profits. The company offers amazing discounts on most of their products. Moreover, all Satechi’s products are considerably cheaper and affordable than products from other similar companies. A customer is guaranteed satisfaction if he buys products from Satechi.
The following are some of the prices currently offered on the company’s products:
Satechi hands-free car stereo transmitter-$49.99
SP800 Smart-Pointer (Red) 2.4 GHz RF Wireless Presenter with Mouse Function and Green Laser Pointer- $47.99
Satechi Bluetooth Smart-Trigger (A)-$44.99
Satechi Smart LED Desk Lamp with Touch Control, Dimmable Lighting-$99.99
Satechi’s shipping and Delivery strategy is amazing in a way that the end user (customer) always remains satisfied with the company’s shipping and delivery services. If a customer needs shipping quotes from the company, he/she should e-mail the company at firstname.lastname@example.org or simply call 1-858-268-1800 for the service. When a customer places his order, Satechi processes it within 1 working day from submission. The company provides domestic (within US) and International shipping services to all its customers.
Standard domestic orders are shipped via USPS Priority Mail which takes 3-4 days for delivery and with a tracking ID, while expedited domestic orders are shipped via UPS Second Day and takes 1-3 days for delivery, it also comes with a tracking ID. However, UPS only ships on business days (Monday-Friday); hence an order placed on Friday will ship on Monday.
USPS Priority International ships the International orders which takes 21 days to be delivered and has a tracking ID. Moreover, First Class International orders are shipped via USPS First Class International Package that takes 21-41 days for delivery and with a tracking ID.
Orders shipped outside the US may be subjected to import taxes; a customer is fully responsible for their payment as the company does not have any control over them. Moreover, the company is required by law to declare an accurate commercial value on all non-US shipments. Customs clearance procedures can delay the delivery of a product, hence the company should not be held liable for any delays caused by them.
Satechi accepts credit card payments, PayPal, and Google as methods of payment. Non US-issued or international credit cards are accepted by the company. It is easier to make a purchase on Satechi, a customer should just browse the store and add any items that he would wish to purchase and then click “Checkout” to be asked a few details that will help to complete the order. When the order is placed at Satechi, credit card numbers are encrypted using 240 bit encryption. They are only decrypted after they reach the company’s computer system. A customer is guaranteed full satisfaction when he makes orders at Satechi.
All products of Satechi come with a guaranteed 1 year warrantee unless stated otherwise. If a customer is not fully satisfied with the company’s products, Satechi provides a 30-day exchange/refund policy to its customers for a replacement or full refund. To be eligible for a refund, a customer has to obtain a Return Authorization by emailing the company at email@example.com or calling 1-858-268-1800. The customer should then download the form, fill it and return the item with it for return processing. Satechi reserves the right to replace the product with a very similar product in the event the company ca not replaces the product. However, it will notify the customer to ensure that the customer has accepted it. Moreover, depending on the condition of goods and packaging materials, returns can be subject to a small restocking fee (up to 20% of the item’s purchase price). But if the item is returned in "new" condition with all packaging intact, it will not be subject to a restocking fee.
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